Terms and Conditions
Introduction and Acceptance
These Terms and Conditions (“Terms”) are a legal agreement between you and Innotent LTD (“Innotent”, “we”, “us”, or “our”). They govern your download of, access to, and use of the “Plant ID ~ Identify Plants” application, including its content, features, subscriptions, community, and related services (together, the “App” or “Services”).
By downloading or using the App, creating an account, submitting content, or purchasing a subscription or other paid feature, you agree to these Terms. If you do not agree, do not use the App.
The App is made available through Apple’s App Store. These Terms supplement the Apple Licensed Application End User License Agreement (“Apple Standard EULA”) and the applicable Apple Media Services Terms and Conditions. Apple’s terms govern your use of the App Store, your Apple Account, billing, and the basic license to the App. If these Terms conflict with the Apple Standard EULA regarding that license, the Apple Standard EULA controls.
Eligibility
You must be at least 13 years old, or the equivalent minimum age in your country, to use the App or create an account. If you are under the age of legal majority where you live, your parent or legal guardian must review and agree to these Terms and supervise your use. A parent or guardian who permits a minor to use the App accepts responsibility for that use. The App Store age rating describes the App’s content and does not change these eligibility requirements.
You may use the App only if you can legally enter into these Terms and are not prohibited from receiving the Services under applicable law.
The Services
The Services may include plant and disease identification, plant search, care information, an AI chat or assistant, articles and daily tips, virtual garden tools, notes, watering and care reminders, Siri and Shortcuts integrations, community posts, comments, profiles, social feeds, polls, voting, advertisements, and other features that we may offer.
Some features may require an account, device permission, internet connection, compatible hardware or software, or a paid purchase. Features and limits may differ by device, operating system, country, language, account status, or plan.
Certain features, content, functionality, and usage allowances are reserved for users with an active paid subscription or other qualifying purchase (“Premium Features”). Premium Features may be unavailable, disabled, restricted, or subject to lower usage limits for users who do not have the required active purchase entitlement. The unavailability or restricted operation of a Premium Feature for a non-premium user does not constitute a defect, service failure, breach of these Terms, or failure of the App to conform to a warranty. Your access to Premium Features is determined by the product and benefits shown on the applicable purchase screen and by the successful verification of your active purchase entitlement.
We may add, remove, correct, update, limit, suspend, or discontinue features or content, and may release updates to maintain security or operation. We do not promise that every feature or item of content will always be available. Where applicable, we will respect any non-waivable consumer rights relating to material changes to paid Services.
License and Ownership
Subject to these Terms and the Apple Standard EULA, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to use the App for your own non-commercial purposes on Apple-branded devices that you own or control, as permitted by Apple’s Usage Rules. The App is licensed, not sold.
The App and its software, design, text, graphics, databases, plant information, trademarks, logos, and other content supplied by us or our licensors are owned by or licensed to Innotent and are protected by intellectual-property laws. Except for the limited license above, no rights are granted to you.
If you send us ideas, suggestions, or feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate them without restriction or compensation to you.
Accounts and Account Security
Some Services, including community features, may require you to sign in using Apple, Google, or another supported provider. You must provide accurate information, keep your credentials secure, and promptly notify us if you suspect unauthorized access. You are responsible for activity through your account to the extent permitted by law.
You may not sell, transfer, impersonate another person through, or use another person’s account without permission. We may reject profile names, require changes, or restrict an account that is misleading, unlawful, offensive, or infringes another person’s rights.
You may request account deletion by contacting support@growplant.io or by using any deletion option available in the App. Deleting your account or the App does not automatically cancel a subscription billed by Apple.
Subscriptions, Free Trials, and Purchases
The App may offer auto-renewing weekly, monthly, yearly, or other subscriptions, free or promotional trials, and one-time purchases such as premium or lifetime access. The exact product, price, currency, billing period, trial length, included features, and other offer terms shown on the App’s purchase screen and Apple’s confirmation screen at the time of purchase form part of these Terms and control over any general description here.
- Payment: Purchases are processed by Apple through your Apple Account. Apple, not Innotent, holds and charges your payment method and handles applicable App Store billing.
- Automatic renewal: A subscription renews automatically for the period shown at purchase unless you cancel it at least 24 hours before the end of the current period. Apple may charge your account within 24 hours before renewal.
- Trials and offers: Unless the purchase screen says otherwise, a trial converts to the displayed paid subscription when the trial ends. Trial and promotional eligibility is determined by the offer and Apple. Cancel at least 24 hours before the trial ends to avoid a renewal charge.
- Cancellation: You can manage or cancel a subscription in your Apple Account subscription settings. Cancellation normally takes effect at the end of the paid period; it does not retroactively refund charges. Uninstalling the App, deleting an App account, or ceasing use does not cancel billing.
- Refunds: Refund requests and billing disputes for App Store purchases must be submitted to Apple and are governed by Apple’s policies and applicable law. We do not have the ability to issue an App Store refund directly.
- Price changes: Prices and available plans may change. Apple will provide any notice or request any consent required for a subscription price increase.
- One-time or lifetime access: A one-time purchase provides the access described on the purchase screen without recurring charges. “Lifetime” refers to access to the purchased App offering for as long as we make that offering available and support the App, not the lifetime of any particular person, device, or third-party platform. This does not limit any right or remedy that applicable law gives you if the offering is materially changed or discontinued.
For billing help, purchase restoration, or cancellation instructions, see Apple’s instructions for managing or canceling subscriptions and requesting a refund, or contact us at support@growplant.io.
Plant Identification, AI, and Safety
The App uses automated systems, artificial intelligence, databases, third-party services, and user-provided images and information. Plant identifications, disease assessments, treatment suggestions, AI chat responses, articles, care instructions, toxicity information, reminders, and community answers may be incorrect, incomplete, outdated, or unsuitable for your plant, climate, location, person, animal, or circumstances. Similar-looking plants may be confused, and no identification, diagnosis, treatment, result, or reminder is guaranteed.
The Services are for general informational and educational purposes only. They are not professional botanical, horticultural, agricultural, medical, veterinary, toxicological, poison-control, pest-control, or other expert advice. The App does not create a professional-client relationship and is not a substitute for direct inspection, product labels, reliable local sources, or advice from an appropriately qualified professional.
You must independently verify important information before acting. Do not use the App as the sole basis for deciding whether to eat, taste, touch, handle, grow, remove, prepare, or use a plant medicinally; for assessing poisoning, allergies, exposure, or pet safety; or for choosing or applying pesticides, chemicals, remedies, or treatments. Follow product instructions and applicable laws.
If a person or animal may have been poisoned, exposed, or injured, contact the appropriate emergency service, poison-control service, doctor, veterinarian, or other qualified professional immediately. Do not wait for or rely on the App.
Care reminders depend on the information you enter, device settings, permissions, connectivity, and operating-system delivery. You remain responsible for monitoring and caring for your plants and must not rely on a reminder for any safety-critical purpose.
Your Content and Our Ownership of Uploaded Images
“User Content” means content you submit or make available through the App, including plant-identification photos, community photos and posts, comments, profile information and pictures, AI prompts, notes, votes, and poll responses. “Covered Images” means all photos and images that you submit through a plant-identification feature or include in a community post. You retain any ownership rights you have in User Content other than Covered Images, subject to the licenses in these Terms and any rights belonging to others.
When you submit a Covered Image, you irrevocably assign and transfer to Innotent, without additional payment, all worldwide right, title, and interest that you have or may acquire in that Covered Image, including all copyright and other transferable intellectual-property rights, for the full duration of those rights and any renewals or extensions. As between you and Innotent, Innotent owns each Covered Image from the time you submit it. If any such rights cannot legally be assigned, you grant Innotent an exclusive, worldwide, perpetual, irrevocable, royalty-free, fully paid-up, transferable, and sublicensable license to exercise those rights for any purpose.
We may store, reproduce, modify, adapt, crop, annotate, combine, publish, display, distribute, create derivative works from, and otherwise use or commercialize Covered Images in any media or technology. This includes using them to operate, provide, promote, and improve the Services; train, test, validate, and develop machine-learning, artificial-intelligence, and plant-identification models; include them in our plant encyclopedia or other informational content; show them to other users; and market or promote the App. We may do so without further notice, approval, attribution, or compensation to you.
To the fullest extent permitted by law, you waive, and agree not to assert, any moral rights or similar rights you may have in Covered Images and consent to our editing and use of them as described above. Where such rights cannot be waived, you agree not to exercise them in a way that interferes with our ownership or permitted use. The assignment, license, consents, and permissions in this section survive deletion of a Covered Image, your account, or the App and termination of these Terms. We take steps not to associate personally identifying information with Covered Images used for model training, the plant encyclopedia, or similar purposes.
For User Content other than Covered Images, you grant Innotent a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, use, modify, adapt, publish, translate, display, distribute, and otherwise process that content as reasonably necessary to operate, secure, provide, and improve the Services and, for content you make public or separately authorize, to promote the Services. This license continues for as long as the content is used in the Services and for a reasonable backup, legal, and operational period after deletion. Content shared with other users may remain available through copies they made.
You represent and warrant that you own your User Content or have all rights and permissions needed to submit it and grant the ownership, assignments, licenses, consents, and permissions described in these Terms, and that our permitted use will not infringe privacy, publicity, intellectual-property, or other rights or violate any law. Do not submit photos or images that belong to another person or that contain people, faces, private information, or sensitive content. You are responsible for your User Content.
Community Rules
Community content is provided by users, not by Innotent. We do not endorse it and cannot guarantee its accuracy, safety, legality, or quality. Your profile name, profile picture, posts, photos, comments, votes, and other participation may be visible to other users.
You must not post, transmit, solicit, or promote content or conduct that:
- is illegal, fraudulent, threatening, harassing, hateful, discriminatory, sexually explicit, exploitative, defamatory, or invasively private;
- encourages dangerous conduct, self-harm, poisoning, unlawful drug use, or unsafe use of plants, chemicals, or treatments;
- infringes intellectual-property, privacy, publicity, contractual, or other rights;
- contains malware, spam, unauthorized advertising, scams, or deceptive links;
- impersonates another person, misrepresents an affiliation, manipulates polls or votes, or interferes with another user; or
- otherwise violates these Terms or creates a risk of harm to users, Innotent, or the Services.
We may, but are not required to, review, moderate, refuse, remove, preserve, or disclose User Content, and may warn, block, restrict, or suspend users, when we reasonably believe this is necessary to enforce these Terms, protect users or the Services, investigate abuse, or comply with law. Moderation is not a guarantee that objectionable content will be removed immediately. Please report concerns through the App or to support@growplant.io.
Acceptable Use
You must use the App lawfully and only for its intended purposes. You may not:
- copy, sell, rent, sublicense, distribute, modify, or create derivative works of the App except as expressly permitted by law;
- reverse engineer, decompile, disassemble, derive source code from, or bypass technical protections in the App, except where applicable law expressly permits it;
- scrape, crawl, harvest, or use bots, scripts, or other automated means to access the Services, collect data, train a model, or create a competing database or service without our written permission;
- circumvent a paywall, usage limit, access restriction, security measure, or purchase-validation system;
- probe for vulnerabilities, access another user’s account or non-public systems, introduce malicious code, overload infrastructure, or disrupt the Services;
- use App output to mislead others, violate rights, break the law, or make a safety-critical decision without independent verification; or
- remove ownership notices or use Innotent’s names, brands, or content in a way that suggests sponsorship or endorsement.
Third-Party Services, Content, and Advertising
The App relies on or may interact with third parties, including Apple for distribution and payments, Apple and Google for sign-in, Plant.id for plant identification, OpenAI for AI features and content, RevenueCat for purchase and subscription management, AppsFlyer for attribution and measurement, Google Firebase and Google Analytics, advertising networks, and other providers described in our Privacy Policy.
Third-party services, advertisements, websites, products, and content are governed by their own terms and policies. We do not control them and, to the fullest extent permitted by law, are not responsible for their availability, accuracy, security, privacy practices, conduct, products, transactions, or content. We may replace or change providers without notice where reasonably necessary to operate the Services.
Privacy
Our App Privacy Policy explains how we collect, use, disclose, and retain information, including account information, device identifiers, usage and purchase events, photos, community content, AI interactions, analytics, attribution, and advertising data. Please read it carefully. By using the App, you acknowledge that information will be handled as described there and as permitted by applicable law.
Intellectual-Property Complaints
If you believe content in the App infringes your copyright, trademark, or other rights, email support@growplant.io with your contact details, identification of the protected work or right, the location of the material, an explanation of the claimed infringement, and a statement that the information you provide is accurate and submitted in good faith. We may remove or restrict content and may terminate repeat infringers where appropriate.
Availability, Updates, and Termination
The App may be unavailable because of maintenance, errors, network conditions, security events, third-party failures, or circumstances outside our reasonable control. We do not guarantee uninterrupted access, preservation of notes or other data, compatibility with every device or operating-system version, or that defects will be corrected. Keep any important information backed up outside the App.
You may stop using the App at any time. We may suspend or terminate access, remove content, or limit features if you materially or repeatedly breach these Terms, create legal or security risk, fail to pay for a paid Service, misuse the Services, or if we are required to do so by law or a platform provider. Where reasonable and lawful, we will consider the nature of the issue and provide notice or an opportunity to correct it.
On termination, your license ends and you must stop using the App. Provisions that by their nature should survive will remain effective, including ownership, licenses already granted for permitted continuing uses, payment obligations, disclaimers, limitations of liability, indemnity, dispute terms, and standard legal provisions. Termination does not remove any non-waivable refund, remedy, or consumer right.
Disclaimers
To the fullest extent permitted by applicable law, the App and Services are provided “as is” and “as available,” with all faults and without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, quiet enjoyment, non-infringement, and title.
We do not warrant that the App, Services, identifications, assessments, AI output, community content, reminders, or third-party services will be accurate, complete, current, safe, secure, uninterrupted, error-free, or suitable for your needs, or that using them will achieve any particular result. You use and rely on them at your own risk.
Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you. Nothing in these Terms excludes a warranty, guarantee, remedy, or consumer right that applicable law does not allow to be excluded.
Limitation of Liability
To the fullest extent permitted by applicable law, Innotent and its directors, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, plants, crops, animals, property, opportunity, business, revenue, profits, or goodwill, arising out of or related to the App, Services, User Content, third-party services, these Terms, or your use of or inability to use or rely on them, regardless of the legal theory and even if advised that such loss was possible.
To the fullest extent permitted by applicable law, Innotent and the other parties listed above will have no monetary liability arising out of or relating to the App, Services, User Content, third-party services, or these Terms, under any legal theory. You will not be entitled to recover from Innotent any damages, compensation, reimbursement, credit, refund, loss-based payment, or other monetary remedy. Your sole and exclusive remedy for any defect, failure, unavailability, nonconformity, or dissatisfaction is to stop using the affected Service and, where Innotent elects to do so in its sole discretion, to allow Innotent a reasonable opportunity to attempt to repair, correct, restore, replace, or reperform the affected portion of the Service. Any such attempt is provided as a courtesy, does not constitute an admission of liability or create a continuing obligation, and is not guaranteed to be available or successful. This paragraph does not affect any refund that Apple may provide under Apple’s policies or applicable law, and does not require Innotent to make any payment.
These limitations do not apply to liability that cannot lawfully be limited or excluded, including where applicable liability for fraud, willful misconduct, or death or personal injury caused by negligence. Your jurisdiction may provide additional rights.
Indemnity
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Innotent and its directors, officers, employees, contractors, and affiliates from third-party claims, damages, losses, and reasonable costs, including legal fees, arising from your User Content, your unlawful or willful misuse of the Services, or your material breach of these Terms or another person’s rights. This obligation does not apply to the extent a claim results from our own negligence, willful misconduct, or violation of law.
Governing Law and Disputes
Before filing a claim, you and Innotent agree to try in good faith to resolve the issue informally. Please send a description of the dispute and the relief requested to support@growplant.io. This does not prevent either party from seeking urgent relief or filing within an applicable limitation period.
These Terms and any dispute or claim arising out of or relating to them or the App are governed by the laws of the State of Israel, without regard to conflict-of-law rules. Subject to any mandatory law that applies to you, the competent courts located in Tel Aviv-Jaffa, Israel will have exclusive jurisdiction.
Nothing in this section removes a consumer protection, right, remedy, or right to bring or defend proceedings in another forum where applicable law does not allow that protection or right to be waived.
Apple-Specific Terms
You and Innotent acknowledge that these Terms are between you and Innotent, not Apple, and that Innotent, not Apple, is solely responsible for the App and its content, subject to the Apple Standard EULA.
- Support: Innotent is responsible for maintenance and support required by applicable law. Apple has no obligation to provide maintenance or support for the App.
- Warranties: If the App fails to conform to an applicable warranty that has not been validly disclaimed, you may notify Apple, and Apple may refund the purchase price paid for the App, if any. To the maximum extent permitted by law, Apple has no other warranty obligation regarding the App.
- Claims: Innotent, not Apple, is responsible for addressing claims relating to the App or your possession or use of it, including product-liability, legal-compliance, and consumer-protection claims, to the extent required by law.
- Intellectual property: If a third party claims that the App or your possession and use of it infringes intellectual-property rights, Innotent, not Apple, is responsible for the investigation, defense, settlement, and discharge of that claim to the extent required by the Apple Standard EULA.
- Legal compliance: You represent that you are not located in a country subject to a United States government embargo or designated as a “terrorist supporting” country and are not listed on a United States government prohibited or restricted parties list.
- Other agreements: You must comply with applicable third-party agreement terms when using the App, including your wireless-data agreement.
- Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, may enforce these Terms against you.
Changes to These Terms
We may update these Terms to reflect changes in the Services, our practices, or applicable law. We will post the revised Terms, update the “Last updated” date, and provide additional notice where required or appropriate. Changes apply from their stated effective date. Your continued use after that date means you accept the revised Terms. If you do not agree to a change, you must stop using the App and cancel any subscription before its next renewal.
Standard Legal Provisions
These Terms, the Apple Standard EULA, the applicable purchase terms shown to you, and any additional terms presented for a specific feature constitute the agreement concerning your use of the App. The Privacy Policy describes our data practices. If a provision is found unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will remain effective.
Our delay or failure to enforce a provision is not a waiver. You may not assign or transfer these Terms or your rights without our written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law, provided that doing so does not reduce non-waivable consumer rights. Headings are for convenience only.
Contact Us
The App is provided by Innotent LTD, Israel. For support, questions, complaints, legal notices, or concerns about these Terms, contact us at support@growplant.io.
App Store page: Plant ID ~ Identify Plants.
